Frequently Asked Questions

We provide embroidery digitizing, vector art conversion, custom embroidered patches and image editing services, along with products in our online store.

Use the quotation form on any service page or our Contact Us page. Share your artwork, size, placement and required file format, and we will reply by email.

We accept most common formats including JPG, PNG, PDF, AI, EPS, CDR and PSD. If your file is low quality, we will still review it and advise on the best approach.

It is the process of converting artwork into a stitch file that an embroidery machine can read, with stitch types, density and sequence planned for your design and fabric.

We can deliver the formats required by your machine, such as DST, PES, EMB, EXP and others. Mention your format when you request a quote.

Yes. We recreate raster artwork as clean, scalable vector files suitable for print and production.

Yes. We make embroidered, woven, chenille, 3D puff and other patch types with iron-on, sew-on or Velcro backing.

Timing depends on complexity and workload. Typical turnaround is confirmed in your quotation, and rush service may be available on request.

Yes. Revisions are handled within the scope agreed in your quote. Please share feedback within 7 days of delivery.

We accept the payment methods shown at checkout or in your quotation.

Orders can be cancelled before work or production begins. Please see our Cancellation & Refund Policy for details.

Digital files are sent by email or a secure download link.

Yes. Shipping times and charges depend on your destination. See our Shipping & Delivery Policy for details.

Yes. Your files are used only to complete your project and are never shared with other customers.