Privacy Policy

1. Introduction

Bytespan Prosoftex respects your privacy. This policy explains what information we collect, how we use it and the choices you have when you visit our website or use our services.

2. Information We Collect

• Contact details: name, email address, phone number, country and billing/shipping address.
• Order information: products or services requested, project requirements and uploaded artwork files.
• Payment information: processed by our payment providers; we do not store full card details.
• Technical data: IP address, browser type, device information and pages visited, collected through cookies and similar technologies.

3. How We Use Your Information

• To respond to enquiries, prepare quotations and deliver services or orders.
• To process payments, shipping and customer support.
• To improve our website, services and customer experience.
• To send order updates and, where you have agreed, occasional news and offers.
• To meet legal, accounting and security obligations.

4. Cookies

We use cookies to keep your cart working, remember preferences and understand how the site is used. You can disable cookies in your browser settings, although some features may not work properly.

5. Sharing of Information

We do not sell your personal information. We share it only with trusted providers who help us operate our business — such as payment gateways, shipping carriers, hosting and email services — and only as needed to provide those services, or when required by law.

6. Customer Artwork & Files

Artwork and files you upload are used solely to complete your project. We keep them confidential and do not share or reuse them for other customers.

7. Data Security

We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We keep personal information only for as long as needed for the purposes described above, or as required for legal and accounting reasons.

9. Your Rights

Depending on your location, you may request access to, correction of, or deletion of your personal data, or opt out of marketing messages at any time. To make a request, contact us at obserwebsolutions@gmail.com.

10. Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices or content of those sites.

11. Updates to This Policy

We may revise this Privacy Policy from time to time. Changes will be posted on this page with an updated date.